Returns & Exchanges
At MAZA, we strive for total satisfaction with every flavor; however, due to the perishable nature of our food products, returns are typically handled through replacements or credits to ensure safety and quality.
Contact Support
Email our team within 48 hours of delivery with your order number and photos of any damaged or incorrect items.
Quality Assessment
Our quality assurance team will review your claim and the provided documentation to determine the eligibility for a refund or replacement.
Resolution Approval
Once approved, we will initiate a full refund to your original payment method or dispatch a fresh replacement package immediately.
Disposal or Return
For safety reasons, please do not mail perishable food back to us unless specifically requested; we will provide instructions on how to dispose of or return non-perishable merchandise.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing